PAYMENT

What forms of payment do you accept?
At Fresh Face we accept major credit card and cash payments. We cannot accept any checks at this time.

When will I need to pay my bill?
We currently do not offer any payment plans, so your payment will be due at the time of service. Prior to any treatment you will receive an estimate for your cost, and at this time you can pay via credit card or cash. We do not send bills or statements.

How is my credit card information protected?
Patient comfort and privacy is of the utmost importance, and we take it very seriously. For this reason, we utilize Square, Inc. to process all credit card payments. We know that the internet is not 100% secure, so we take all the necessary measures to help ensure your information is as safe as possible. We use Square, Inc. because of the administrative, technical, and physical safeguards they put in place to protect customer information from misuse, theft, unauthorized access, alteration, disclosure, and/or destruction. For more information about Square, Inc. security practices visit https://squareup.com/security.

YOUR VISIT

Do you take walk-ins?
An appointment is needed for all treatment and services offered in our office. To best accommodate your schedule preferences and ensure an appointment slot, we recommend calling our office at least 1 week in advance to make an appointment.

Do I need to bring anything to my appointment?
We ask that you please bring along your preferred form of payment (such as a major credit card or cash) and a government-issued form of identification (such as a driver’s license).

Do I need to arrive early for my first appointment?
Please arrive at least 15 minutes before your first scheduled appointment to complete the necessary paperwork and ask any questions you may have about your visit. New patient visits are one hour.
If your appointment is for lip filler, we ask that you arrive 30 minutes prior to your appointment so that we can apply a numbing cream that will take full effect in time for your appointment.

Do you have a cancellation policy?
In the event that you need to cancel or reschedule an appointment, please give us at least a 24-hour notice. Appointments cancelled or rescheduled within 24-hours of the scheduled appointment time will result in a $50 cancellation fee.

If you are unable to attend your appointment, it is important to cancel or reschedule your appointment to avoid additional fees. Those who do not reschedule or cancel and do not show up to their scheduled appointment will be charged the full amount for the treatment or service scheduled.

If you need to cancel or reschedule an appointment, simply give us a call at 240-630-1952 at least 24 hours before your appointment and we will be happy to assist you.